Refund & Return Policy

Thank you for choosing Forever Healthy Kenya. We are committed to ensuring your satisfaction with your purchase. Please review this Refund & Return Policy carefully before completing your purchase. For any questions, feel free to reach out to us at info@foreverhealthy.co.ke.

1. Refund Policy

1.1 Eligibility:
Refunds are available for eligible products within 3 days of receiving your order. To qualify, items must be unused, in their original packaging, and in the same condition as when delivered.

1.2 Request Process:
To request a refund, contact us at info@foreverhealthy.co.ke within the 3-day window. Our team will review your request and, if approved, initiate the refund process.

1.3 Processing Time:
Refunds are processed within 7 days of receiving your return. The time for funds to reflect in your account may vary based on your payment method and financial institution.

1.4 Non-Refundable Items:
Certain items, such as perishable goods, gift cards, and downloadable software, are not eligible for refunds.

2. Return Policy

2.1 Eligibility:
Returns are accepted for eligible products within 3 days of delivery. To qualify, items must be unused, in their original packaging, and in the same condition as received.

2.2 Request Process:
For returns, email us at info@foreverhealthy.co.ke within the specified timeframe. We will provide detailed instructions and the return address.

2.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to confirm receipt of your return.

2.4 Refund or Replacement:
Depending on the situation and product availability, we will offer a refund or replacement for eligible returns.

3. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at info@foreverhealthy.co.ke. We will work to resolve the issue and may offer a refund or replacement if necessary.

4. Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for shopping with Forever Healthy Kenya. Your satisfaction is our priority, and we value your trust in us.